
Collaboration is the process by which people create, organize, and exchange information. The more widely known systems include HD video conferencing, teleconferencing, and web conferencing; but advances in technology have expanded those systems to include IP broadcasts, social networking, and knowledge forums.
The earlier, more traditional systems of conferencing were implemented to address the organization’s need to achieve greater reach at a lower cost and to facilitate communication when face-to-face meetings were not possible or feasible. However, the value of collaborative systems has risen exponentially as organizations have uncovered broader benefits that include: 1) connecting a disbursed workforce; 2) reaching a global customer base with a consistent branding, marketing, and sales message; 3) accelerating innovation.
Just a few years ago, this technology was beyond the reach of many organizations due to complexities of management, broadband limitations, and cost of acquisition and maintenance. Today, those systems are not only affordable and easy-to-implement and utilize, but essential for competing in the current marketplace.
In engineering an effective collaborative system, we focus on two key components: portals and spaces. Portals create the means by which users can securely come together; spaces are the forums or venues through which information, ideas, and values are exchanged.
There are numerous components that help to achieve the organization’s objectives. These include virtual conferencing, blogs, team workspaces, websites, knowledge forums, document management systems, social networking tools, and api’s that link disparate tools and buckets of information. Our objective is to design and build a system that satisfies and exceeds the requirements of our customers.